Shipping Policy
Clear shipping information before you order
We want every Nelamant order to feel straightforward and predictable. This page explains how long processing usually takes, how shipping timelines work, and when to expect tracking information.
Processing time
Orders are typically processed within 1 to 2 business days after they are placed. During peak periods, launches, holidays, or promotional events, processing may take slightly longer.
You will receive a confirmation email after ordering, followed by a shipping confirmation once your package is on the way.
Shipping time
Delivery times vary depending on destination, carrier conditions, and customs processing where applicable. Most orders arrive within a typical delivery window after dispatch, but exact timelines may differ by region.
Please note that shipping estimates are not guarantees and may be affected by factors outside our control.
Countries we ship to
We currently ship to the countries available at checkout. If your location is accepted during checkout, we are able to ship there. If your country does not appear, please use our contact page before ordering and we will confirm availability.
Tracking availability
Tracking is provided whenever available through the selected shipping service. Once your order ships, you will receive a shipping confirmation email with tracking details so you can monitor delivery progress.
If you believe your tracking link is not updating correctly, please wait a short period and then contact us through our contact page if needed.